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Help & Support

Account

Help & Support

Find clear steps for using ZimbaLink, or contact support when something goes wrong.

Getting started

Can I browse without an account?

Yes. Explore listings, shops and services without signing in. Sign in when you want to post, save, message, request quotes or buy.

Explore categories
How do I find something near me?

Search by name or category, then choose a town or area. Check the listing's location before arranging collection or delivery.

Search listings
How do I use ZimbaLink on a slow connection?

Open Data usage to select Data Saver or Text Only. These modes reduce media loading while keeping core browsing available.

Change data usage
Where can I change my account settings?

Open Account, expand Settings & privacy, then choose appearance, notifications, WhatsApp settings or account controls.

Open account settings

Posting and managing listings

How do I post a product, service or vehicle?

Tap Post, choose the type of listing, then add the relevant details, price, location and photos. Review everything before publishing.

Start a post
Can I save a post and finish it later?

Saved drafts are in Account → Drafts. Open one to continue or delete it if you no longer need it.

Open drafts
How do I edit, pause or delete my listing?

Go to Account → My listings. Open the listing you own to edit it, pause it or delete it. Paused listings are not publicly visible.

Manage my listings
Why did a photo not upload?

Check your connection and the file format, then try again. Keep this page open until the upload finishes. If the issue continues, send support the listing type, phone model and what happened.

Check drafts

Buying and quotes

How do I buy an item?

Open its listing, check the description, stock, seller and delivery options, then use the available checkout or seller payment action. Follow the instructions shown for that purchase.

Browse products
How do offers work?

Make an offer only where the seller has enabled offers. You can review your sent and received offers in Account → Offers. An offer is not a completed payment.

Open offers
How do I request quotes?

Describe what you need, select a quantity and unit, and give your delivery town. Matching suppliers can respond with availability and prices. Replies are not guaranteed.

Request quotes
Where are my purchases and requests?

Purchases appear under Account → My purchases. Quote requests have their own Requests & quotes page.

My purchases
How do I buy from outside Zimbabwe?

Buy Home Diaspora lets you browse Zimbabwe listings from abroad. Check the seller, payment and delivery details before placing an order.

Buy Home Diaspora

Selling and business tools

Do I need a business profile to post?

You can start from Post and choose the relevant listing type. Business tools are available if you operate a shop or service, but browsing and ordinary posting are separate from business setup.

Choose a post type
Where do I see views and saves?

Open Listing performance from your account or business workspace. Views, different viewers, saves and contact actions describe different activity.

Listing performance
How do I set the ways buyers can pay me?

Use Accepted payment methods in your account to provide the methods you support. Follow the instructions on each purchase before treating it as paid.

Payment settings
How do I advertise?

Open Advertise to see available placements and the purchase options currently offered in the app.

Advertising

Messages, delivery and safety

Where do I find my conversations?

Sign in and open Messages. Open a conversation to see its replies and dates. Check notifications if you are waiting for a response.

Open messages
How does delivery work?

Delivery availability depends on the listing and registered transport options. Confirm the fee, address and fulfilment details before completing a purchase.

Find transport
How do I report a listing or block someone?

On another person's listing or profile, use its safety or report controls. Include the specific listing and concern. These controls do not appear on your own listing.

Browse listings
What should I do if a payment or seller seems suspicious?

Stop the transaction, keep records of the conversation and payment, use the report controls on the listing, and contact support. Never share a sign-in code or password.

Open account

Account and privacy

How do I change notifications or appearance?

Open Account → Settings & privacy. You can choose your appearance and open Notifications from there.

Open settings
How do I delete my account?

Account deletion is under Account → Settings & privacy. You can also open the account deletion page directly, including when you cannot sign in.

Delete account
Where are the privacy policy and terms?

Read the Privacy Policy and Terms of Use from the app menu before using a feature you are unsure about.

Privacy policy

Need more help?

Tell us the page, what you were trying to do and what happened. You can attach a screenshot in your email.

Email support

support@zimbalink.co.zw · Never send passwords, sign-in codes or payment secrets.

For an emergency, use local emergency services. ZimbaLink support cannot dispatch emergency responders.