Hotlines & Reporting
Find official contacts for council services, parastatals, police, environmental concerns, corruption reports and consumer complaints. Call or open the authority’s official channel directly.
ZACC
Report corruption through the official ZACC website. The current site provides a reporting form with an anonymous option. Direct phone and email details differ across published sources, so confirm them on the official site.
ZIMRA
Use ZIMRA’s online whistleblower facility to report tax malpractice, smuggling or revenue corruption. Anonymous reports are supported. The Authority says the former 10% reward has been suspended; no reward is payable.
ZRP
ZRP National Complaints Desk for crime information, suspicious activity, complaints about police service and police misconduct. Available 24/7.
ZRP
ZRP general headquarters contact for non-emergency enquiries. For complaints, use the National Complaints Desk.
City of Harare
Harare
Report municipal service faults including refuse delays and illegal dumping through the City of Harare support centre and issue-reporting service.
City of Bulawayo
Bulawayo
Contact Bulawayo City Council about municipal faults, refuse collection and illegal dumping. Use the call centre or official contact form.
ZESA / ZETDC
Report ZETDC electricity faults, outages and supply or service complaints. Additional official WhatsApp lines are listed on the ZETDC client charter: 0715 519 387 and 0715 519 389.
ZINWA
Contact ZINWA for general water service enquiries, catchment-area assistance and service-related complaints.
EMA
Contact EMA to report illegal dumping, pollution, hazardous waste or other environmental concerns. Older publications list additional hotline numbers; use this current contact page to confirm active channels.
ZINARA
Get help with vehicle licensing, road-user payments and the ZINARA self-service portal.
NSSA
Contact the National Social Security Authority about pensions, benefits, employer and employee services.
NetOne
Contact NetOne customer support about mobile service, billing and network issues. Dial 123 from a NetOne line.
TelOne
Report broadband or voice faults and ask about TelOne services. Dial 950 from a TelOne landline or 0242 700 950 from another network.
CCZ
Get help with consumer complaints and unresolved disputes about goods or services. Contact the seller first and keep receipts or other supporting records.
CPC
Lodge a consumer-rights complaint about unfair business practices, unsafe or counterfeit products, or supplier conduct. The listed short code depends on your mobile network.
CTC
Report anti-competitive business conduct such as price fixing, tied selling or other conduct covered by competition law.
ZERA
Escalate an electricity or energy-sector consumer complaint if you are dissatisfied with the provider’s handling or the outcome.
City of Mutare
Mutare
Contact the council to report a municipal fault or service issue. Ask for the relevant department when reporting illegal dumping or refuse problems.
City of Gweru
Gweru
General City Council contact for municipal enquiries and service faults. Ask for the relevant department when reporting illegal dumping or refuse issues.
City of Masvingo
Masvingo
Contact the council for municipal enquiries and use its online platform to lodge a query, complaint or service fault.
Contact details can change. Follow the linked official source to confirm the latest channel. If life or safety is at immediate risk, use Emergency & urgent help.